HA Estate Agency (“HA Estate Agency,” “we,” “us,” or “our”) operates the website at this domain and any associated mobile applications, contact forms, and digital services we provide (together, the “Services”). This Privacy Policy explains what personal information we collect, how we use it, the legal bases on which we rely, who we share it with, how long we keep it, and the rights you have over it.
This policy is written to be compliant with applicable Pakistani data protection law and with the Google Play User Data policy (including the requirement to disclose data collection, sharing, security practices, and a clear contact channel for privacy queries). If you access our Services from outside Pakistan, you acknowledge that your information will be processed in Pakistan, where data protection laws may differ from those of your jurisdiction.
1. Who is responsible for your data
The data controller responsible for your personal information is:
- HA Estate Agency
- Ravi Market, Main Susan Road, Faisalabad, 38000, Pakistan
- Phone: +92 321 648 5179
For any privacy-related question or request, please contact us using the details above. We aim to respond to all privacy enquiries within 30 days.
2. Information we collect
2.1 Information you provide
- Contact details — your name, phone number, email address, city, and postal address when you submit our contact form, request a quote, or speak with our team.
- Project information — details about the home you want us to design or build, including plot location, lot size, budget range, intended timeline, and your preferences.
- Correspondence — the content of any messages, emails, voice notes, or letters you send us, and our replies.
- Identification — where required to enter into a contract, copies of your CNIC or passport, and any documents needed for property transfer or municipal approvals.
2.2 Information collected automatically
- Device and log data — IP address, browser type, device type, operating system, referring page, and timestamps of your visits.
- Usage data — pages viewed, links clicked, approximate session duration, and which property listings you opened.
- Cookies and similar technologies — small files stored on your device to keep the site working and to remember your preferences. See Section 7.
2.3 Information from third parties
We may receive information from referrers (for example, an existing client who introduces you to us), from public land records when verifying a plot, and from analytics or anti-spam providers that process traffic to our site.
3. How we use your information
- To respond to your enquiries, prepare quotations, and provide design and construction services.
- To enter into and perform a contract with you, including invoicing and project handover.
- To verify your identity and comply with our legal obligations under Pakistani law.
- To improve our website, listings, and Services, and to fix issues and abuse.
- To send you operational messages about your project or properties you have asked about. We do not send unrelated marketing without your consent.
4. Legal bases
- Performance of a contract — to deliver the design, construction, listing, or sale services you have asked for.
- Legitimate interests — to keep the Services secure, prevent fraud, and operate our business in a reasonable manner.
- Consent — for optional cookies, optional marketing emails, and any sensitive data we may need to collect.
- Legal obligation — to comply with tax, anti-money-laundering, property transfer, and other legal requirements.
5. Sharing your information
We do not sell your personal information. We share it only with the following categories of recipients, and only to the extent necessary:
- Our team and supervised contractors — architects, engineers, foremen, surveyors, and finishes specialists who work on your project.
- Service providers — hosting, email, analytics, anti-spam, and SMS providers acting on our written instructions.
- Authorities — municipal, tax, or law-enforcement bodies where we are legally required to disclose information.
- Professional advisers — lawyers, accountants, and auditors bound by confidentiality.
- Successors — if our business is reorganised, your information may transfer to the successor entity, subject to this policy.
6. International transfers
Some of our service providers (for example, hosting or email) may store data on servers located outside Pakistan. Where this happens, we take reasonable steps to ensure your information is protected by appropriate contractual safeguards.
7. Cookies and similar technologies
Our website uses a small number of cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. You can control cookies in your browser settings, including blocking or deleting them. Disabling some cookies may affect the functionality of the site.
8. Data retention
We keep personal information only for as long as needed for the purposes set out in this policy:
- Enquiry-only contact data — up to 24 months after our last interaction.
- Client and contract records — for the duration of the contract and at least 7 years afterwards, to meet tax and legal obligations.
- Server logs and analytics — typically up to 14 months in identifiable form.
After these periods, information is deleted or anonymised.
9. Security
We protect your information using technical and organisational measures appropriate to its sensitivity, including access controls, encrypted storage where supported, secure transmission (HTTPS), staff confidentiality obligations, and routine reviews of our service providers. No system is perfectly secure, and we cannot guarantee absolute security, but we work hard to reduce risk.
10. Your rights
You have the following rights in respect of your personal information:
- Access — request a copy of the personal information we hold about you.
- Correction — ask us to correct inaccurate or incomplete information.
- Deletion — ask us to delete your information where it is no longer needed and we are not legally required to keep it.
- Restriction and objection — ask us to limit or stop certain processing.
- Withdrawal of consent — where we rely on consent, withdraw it at any time without affecting prior processing.
- Complaint — lodge a complaint with the relevant Pakistani data protection authority.
To exercise any of these rights, please contact us using the details in Section 14. We may need to verify your identity before acting on a request.
11. Children
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
12. Mobile applications and Google Play disclosures
Where HA Estate Agency offers a mobile application distributed through Google Play, the following additional disclosures apply, as required by Google Play policies:
- Data collection. The app collects only the data described in this policy and disclosed in the Google Play Data Safety form for that app.
- Data sharing. The app does not sell user data and does not share user data with third parties except as described in Section 5 and in the Data Safety form.
- Data security. Data is transmitted over secure channels (HTTPS / TLS) and stored using industry-standard protections.
- Data deletion. Users can request deletion of their account and associated data at any time by contacting us using the details in Section 14. We will action verified deletion requests within 30 days, except where retention is required by law.
- Sensitive permissions. Any sensitive permissions requested by the app (for example, location for plot tagging) are used solely for the feature described in-app, are explained at the moment of the request, and can be revoked from your device settings.
- Account-less use. The core informational features of the app can be used without creating an account, where applicable.
13. Changes to this policy
We may update this policy from time to time. When we make material changes, we will revise the “Last updated” date and, where appropriate, notify you by email or through a notice on the website. Continued use of the Services after a change becomes effective means you accept the revised policy.
14. Contact
For privacy questions, requests, or complaints, please reach out to:
- HA Estate Agency — Privacy
- Ravi Market, Main Susan Road, Faisalabad, 38000, Pakistan
- Phone: +92 321 648 5179